Privacy Policy

Last Updated: [21st, Oct 2024]

At BuyNaijaMade, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website https://buynaijamade.com (the “Platform”) and use our services (the “Services”). Please read this policy carefully to understand your rights and our practices regarding your personal data.

If you have any questions or concerns about this Privacy Policy, please contact us at support@buynaijamade.com.

1. Introduction

BuyNaijaMade (“we”, “us”, or “our”) is dedicated to safeguarding your privacy while you use our Platform and Services. This Privacy Policy explains how we collect, use, disclose, and protect your information. By accessing or using our Platform and Services, you agree to the collection and use of information in accordance with this policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about our information practices.

2. Information We Collect

2.1 Personal Information You Provide to Us

When you use our Platform and Services, we may collect the following personal information:

  • Account Information:
    • Buyers: Name, business name (if applicable), email address, phone number, shipping address, and payment information.
    • Sellers/Vendors: Business name, contact information, tax identification number, bank account details for payments, and product listings information.
  • Transaction Information:
    • Order details, payment history, and communication with buyers or sellers.
  • Content You Provide:
    • Product descriptions, photos, reviews, and any other content you upload to your account or listings.

2.2 Information We Automatically Collect

When you visit our Platform, we may automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
  • Usage Information: Pages you visit, links you click, searches you perform, and other actions you take on the Platform.
  • Location Information: Geolocation data based on your IP address.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Use of Cookies).

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms, payment processors, and analytics providers. This information may include your name, email address, and other contact details if you choose to link your accounts.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services:
    • Facilitate transactions between buyers and sellers.
    • Manage your account and provide customer support.
    • Process payments and handle refunds as per our Refund and Returns Policy.
  • To Improve Our Platform and Services:
    • Analyze usage patterns to enhance user experience.
    • Develop new features and services based on user feedback.
  • To Communicate with You:
    • Send transactional emails, such as order confirmations and shipping updates.
    • Notify you about changes to our policies or Services.
    • Provide promotional materials and marketing communications (with your consent where required).
  • To Ensure Security and Prevent Fraud:
    • Monitor and protect against unauthorized access and malicious activities.
    • Comply with legal obligations and enforce our Terms of Use.

4. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you, such as facilitating transactions and providing services.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Platform, ensuring security, and conducting business operations.
  • Consent: Where required by law, we obtain your consent to process your information for specific purposes, such as marketing communications.

5. Sharing Your Information

We may share your information in the following circumstances:

5.1 With Sellers and Buyers

  • Buyers: When you purchase items, your shipping and contact information is shared with the respective seller to facilitate order fulfillment.
  • Sellers/Vendors: When you list products, your business and contact information are shared with potential buyers.

5.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

5.3 For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

5.5 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you personally.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and access controls to protect against unauthorized access, alteration, disclosure, or destruction of your data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining records of transactions, managing accounts, and complying with legal obligations.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

8.1 Access and Correction

You can access and update your personal information by logging into your account and editing your profile or settings.

8.2 Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

8.3 Deletion

You can request the deletion of your personal information, subject to certain exceptions where we are required to retain data for legal purposes.

8.4 Objection and Restriction

You may object to the processing of your personal information or request a restriction on certain processing activities.

8.5 Opt-Out of Marketing Communications

You can opt-out of receiving promotional emails by following the unsubscribe instructions included in each email or by adjusting your communication preferences in your account settings.

To exercise any of these rights, please contact us at support@buynaijamade.com.

9. Use of Cookies

BuyNaijaMade uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and improve our Services. Cookies help us:

  • Remember your preferences and login information.
  • Understand how you navigate our Platform to optimize content and functionality.
  • Track user engagement and measure the effectiveness of our marketing efforts.

Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of our Platform and Services, such as enabling secure logins and processing transactions.
  • Performance Cookies: Collect information about how you use our Platform, such as which pages you visit most frequently, to help us improve our website.
  • Functionality Cookies: Remember your settings and preferences to provide a more personalized experience.
  • Advertising Cookies: Used to deliver relevant advertisements to you based on your interests and browsing behavior.

Managing Cookies

Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies or notify you when a cookie is being sent. However, disabling cookies may affect the functionality of our Platform and your ability to use certain features.

For more information on how to manage cookies, please refer to your browser’s help documentation.

10. Children’s Privacy

Our Platform and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us at support@buynaijamade.com so that we can take appropriate actions.

11. International Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our Platform and Services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

We take steps to ensure that your information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

12. Third-Party Links

Our Platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the top of this page and, in some cases, provide additional notice (such as adding a statement to our homepage or sending you a notification).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Our Data Protection Officer can also be reached at the email above for any privacy-related inquiries.